Exhibitor News

Quality of service and customer security is key to Loomis cash management

The company has a wide range of services to cover the different needs of the national market, integrating digital payments in a complementary way to the use of cash.

Publicada: Monday 23 de September del 2024
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Banking and financial institutions, service stations, public companies, government services, jewellers, retail, small businesses and mining are some of the sectors served by Loomis, a global player in cash in transit and cash flow that is present in 23 countries and has been present in Chile for more than 20 years. The company has a wide range of services to cover the different needs of the market, including traditional cash transport, inking systems, integrated treasury, ATM management, international transport services, technological solutions with depository and recycling machines. It also has a technological line, through its ‘SafePoint’ recycling and deposit machines, offering security in transactions, with intelligent and advanced processes that make it possible to speed up response times with maximum efficiency to the requirements of its customers, through the online crediting of deposits to their accounts. Susana Durand, commercial manager of Loomis, points out that one of the most important services offered by the company to its customers is online crediting, ‘in which the customer is fully aware of their banking transactions and credits, allowing them to have access to their funds when making withdrawals or movements between banks’. Always thinking about service quality and customer security, the company recently acquired Cima, a prestigious Italian SafePoint equipment company, strengthening its offer and expanding its presence in the Chilean market with new technologies and wider coverage. ‘SafePoint equipment is designed to offer a comprehensive cash management solution. With robust note validators and secure connections to their data centre, they ensure that deposited money is validated and credited to the customer’s account in real time. When the money is deposited into the vault, it is already under the safekeeping of Loomis and the customer has the credits in their account,’ he explains. The needs of customers are the focus of Loomis and more than a supplier, it is a strategic partner. ‘Our vision for the future in Chile includes not only geographic expansion, which is underway, but also the diversification of its services and the incorporation of new technologies. Our customers are asking us for a greater presence in the country,’ she adds. Maximum security Having cash today is vital to secure transactions at all levels, as it provides guaranteed liquidity, unrestricted flow, reduced operational risk, electronic independence, freedom, inclusion, privacy, among others. ‘Specifically, the absolute non-dependence on electronic means to buy, sell or transfer money between companies and individuals,’ says Susana Durand. Quality of service, innovation, cutting-edge technologies and customer proximity are some of the aspects that characterise Loomis, which translate into peace of mind, trust and security within this customer-facing ecosystem. ‘Today, security is a highly relevant and complex issue; the country is experiencing a deep crisis in this area, as crime has the highest level of violence in the last decade, directly impacting our operations,’ he says. Loomis‘ focus on SafePoint has therefore enabled it to offer solutions that not only increase cash management security, but also improve its customers’ operational efficiency. ‘From the initial installation of deposit machines, we have expanded our offer with banknote and coin recycling machines, meeting a variety of needs with equipment that can handle from 2,000 to 17,000 banknotes, always with the highest security standards and with real-time online crediting’, emphasises the executive. The company has also played a key role in adapting to the transformation of digital media, studying and developing ways to integrate digital payments in a complementary way to the use of cash, working on both sides, as Loomis has already implemented at international level, in the main countries of Europe. Innovation Alberto Pinochet, General Manager, points out that Loomis is in a permanent search for new technologies, which has resulted in an important competitive advantage in efficiency and optimisation. ‘In addition, one of our main strategies is to develop quality and respectful relationships with employees, which is key to sustaining a control environment as part of the comprehensive risk management model’.

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